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Work Experience
November 2005 - September 2006
Kaiser Permanente Information Technology / Spherion Corporation
Sacramento, California - USA
Position: IT Field Technician
- Computer hard- & software installation and configuration in a large-scale enterprise network environment.
- Travel throughout the greater Sacramento region providing day and night 1st and 2nd level support and deployments in hospitals, business offices and medical office buildings.
- Help with the migration of the network from Novell Netware to Windows 2000.
- Direct support of the company-resources and -applications of Kaiser Permanente Information Technology.
- Support for relocations and expansions.
- Installation and configuration of local and LAN printers.
- Work in sterile environments such as Operating Rooms.
- Support of remote users over the telephone, network and VPN access.
- Creation and management of trouble tickets within Remedy Action Request System.
- Participation in IT Inventory and Asset tracking projects.
- Exchanging and upgrading older computer equipment as well as installing and configuring new equipment in existing and new buildings.
- Modification of computer equipment to meet special needs of patient safety and the health care industry.
Februar 2005 - November 2005
Unison PC, Inc. - Technology Consultants
Loomis, California - USA
Position : Lead Technician
- Building, installation, configuration of computers.
- System troubleshooting and maintenance of Microsoft Windows workstations and servers.
- Network infrastructure design, implementation and troubleshooting.
- Management of wired / wireless environments, communication connections to remote locations.
- Web and FTP configuration and maintenance of Windows IIS 5 / 6 and Apache servers.
- Website development, design and hosting.
- Security and firewall management.
- System backup and recovery with Veritas BackupExec and Symantec LiveState Recovery.
- On-site and remote support.
- Exchange Server 2003 administration.
- Time management, scheduling and inventory.
- Training demonstrations.
May 2003 - March 2004
The Video Place
Meadow Vista, California - USA
Position: Retail Sales Associate
- Customer service and advice.
- Merchandising, cleaning, cash register and cash handling accountability and inventory counts.
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